For KPN, 2018 was a special year: on various areas we worked for our customers and Dutch society. The most important moments of last year are listed below.

Company and business

March 2018
KPN agreed on divestment of its US-based subsidiary iBasis Inc. to Tofane Global
Ibasis-tofane
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April 2018
Maximo Ibarra succeeded Eelco Blok as CEO
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August 2018
KPN changed its management structure including the Board of Management. To further strengthen KPN’s execution power. KPN manages its operations now through an Executive Committee
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November 2018
Strategy update 2019-2021 announced with the aim to become undisputed quality leader
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Products & services

September 2018
KPN introduces the Wifi Tuner, an online tool that optimizes WiFi coverage in the home
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October 2018
KPN introduced new mobile subscriptions for small business customers
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October 2018
KPN brand proclaimed 'Best all in one provider' on fiber and 'Best mobile provider' in the Netherlands by the Consumentenbond
Image Beste Uit De Test
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October 2018
KPN passed the milestone of 2 million converged customers in Consumer in the third quarter
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December 2018
Number of iTV customers higher than ever
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Network & IT infrastructure

February 2018
KPN increased the capacity and speed of the 4G mobile network by carrier aggregation by 2,100 MHz-band
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March 2018
KPN’s LTE-M network was made available nationwide for IoT applications
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July 2018
KPN announced the intention to stop using its 3G network as of January 2022
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October 2018
With Sneller Internet Buitengebied (Faster Internet in Rural Areas) KPN boosted the internet speeds in rural designated areas by combining the fixed and mobile 4G network
Image Buitengebied
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October 2018
KPN continued investing in its networks, infrastructure and underlying systems to improve the user experience
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Innovations

March 2018
KPN & Delft University of Technology entered into a strategic partnership to develop new technology in the field of 5G, blockchain and artificial intelligence.
Image-samenwerking-tu Delft-kpn2
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April 2018
KPN partnered in exploring the value of 5G in four different field labs
Image-5G_2
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July 2018
KPN Ventures continued investing in projects on cyber security, digital health and IoT
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Privacy & security

April 2018
KPN published the fifth edition of the European Cyber Security Perspectives
Image Magazine
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September 2018
KPN’s ethical hacker team became world champion at the Global Cyberlympics
Image Kon Hackersteam
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Society

March 2018
KPN and FutureNL taught children how to code and program using FutureNL learning materials with School of Code
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April 2018
KPN Mooiste Contact Fonds and the Papageno Foundation launched a music app for autistic children
Image Muziek App
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November 2018
Vereniging Bartiméus Sonneheerdt launched Scribit.tv to make online videos accessible to the blind and visually impaired with the help of KPN Mooiste Contact Fonds
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December 2018
KPN Circular Manifesto signed by 11 suppliers
Image-manifesto2
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External recognition

September 2018
KPN listed for the seventh consecutive year on the World Index of the Dow Jones Sustainability Index (DJSI)
Djsi
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October 2018
KPN won two Computable awards: ‘Service Integrator of the Year’ and ‘Digital Transformation of the Year’
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November 2018
KPN listed in the top ‘SEP Europe's Corporate Startup Stars’ for stimulating cooperation with startups
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November 2018
KPN’s ‘Besturing 2.0’ project is awarded the 'Corporate Recognition Award' from the Institute of Management Accountants (IMA)
Read more (Dutch)

Download the full report

Integrated Annual Report 2018 (Spread version) / 5 MB Download
Integrated Annual Report 2018 (Print version) / 6 MB Download
KPN Verkort Jaarverslag 2018 / 3 MB Download
Consolidated Financial Statements (XLSX) / 34 KB Download
Social figures / 36 KB Download
Environmental figures / 63 KB Download
GRI index / 103 KB Download

Select the chapters and files to download