Header Mainachievements
Header Mainachievements
Main achievements

Delivering value through solid results

In 2018, we delivered a solid set of results in a dynamic environment. Most key figures show that we continue to deliver value in financial, commercial, operational and sustainable areas.

Main Achievements_EN_Desktop_1_Adjusted EBITDA_2
Main Achievements_EN_Desktop_1_Adjusted EBITDA_2
Main Achievements_EN_Desktop_2_Free Cash Flow_2
Main Achievements_EN_Desktop_2_Free Cash Flow_2
Main Achievements_EN_Desktop_3_Capital Expenditure_2
Main Achievements_EN_Desktop_3_Capital Expenditure_2
Main Achievements_EN_Desktop_4_Realized_Run-Rate_3
Main Achievements_EN_Desktop_4_Realized_Run-Rate_3
Main Achievements_EN_Desktop_5_Shareholder Return_4
Main Achievements_EN_Desktop_5_Shareholder Return_4
Main Achievements_EN_Desktop_6_Energy_2
Main Achievements_EN_Desktop_6_Energy_2
Main Achievements_EN_Desktop_7_Reputation_2
Main Achievements_EN_Desktop_7_Reputation_2
Main Achievements_EN_Desktop_8_Customer Satisfaction_5
Main Achievements_EN_Desktop_8_Customer Satisfaction_5
Main Achievements_EN_Desktop_9_Network Speed_3
Main Achievements_EN_Desktop_9_Network Speed_3
Main Achievements_EN_Desktop_10_Converged Services_3
Main Achievements_EN_Desktop_10_Converged Services_3
Main Achievements_EN_Desktop_11_Transformation Operating Platform_2
Main Achievements_EN_Desktop_11_Transformation Operating Platform_2
  1. Based on continuing operations.
  2. EBITDA adjusted for the impact of restructuring costs and incidentals. Reconciliations can be found in Appendix 1.
  3. Free cash flow excluding Telefónica Deutschland dividend.
  4. Second wave of Simplification program, realized end 2017 resp. end 2018 vs. end 2016.
  5. Net operating profit less adjustments for taxes divided by capital employed.
  6. Rebased to KPN's closing price of the last trading day of prior year.
  7. Estimated energy consumption saved by customers from using our IT solutions. See Appendix 3 for further details.
  8. Figures are the fourth quarterly average, which is in line with NPS KPIs. See Appendix 3 for further details.
  9. As percentage of broadband customers.
  10. Percentage of SME customers migrated from traditional fixed-voice or legacy broadband services starting August 2017.

Download the full report

Integrated Annual Report 2018 (Spread version) / 5 MB Download
Integrated Annual Report 2018 (Print version) / 6 MB Download
KPN Verkort Jaarverslag 2018 / 3 MB Download
Consolidated Financial Statements (XLSX) / 34 KB Download
Social figures / 36 KB Download
Environmental figures / 63 KB Download
GRI index / 103 KB Download

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