Main achievements
Delivering value through solid results
In 2018, we delivered a solid set of results in a dynamic environment. Most key figures show that we continue to deliver value in financial, commercial, operational and sustainable areas.
- Based on continuing operations.
- EBITDA adjusted for the impact of restructuring costs and incidentals. Reconciliations can be found in Appendix 1.
- Free cash flow excluding Telefónica Deutschland dividend.
- Second wave of Simplification program, realized end 2017 resp. end 2018 vs. end 2016.
- Net operating profit less adjustments for taxes divided by capital employed.
- Rebased to KPN's closing price of the last trading day of prior year.
- Estimated energy consumption saved by customers from using our IT solutions. See Appendix 3 for further details.
- Figures are the fourth quarterly average, which is in line with NPS KPIs. See Appendix 3 for further details.
- As percentage of broadband customers.
- Percentage of SME customers migrated from traditional fixed-voice or legacy broadband services starting August 2017.